Terms and Conditions

Last updated: January 2025

Agreement to Terms

By accessing and using suhada Astrology services, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all users of our astrology services.

If you do not agree to abide by the above, please do not use our services. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting.

Our Services

suhada Astrology provides traditional Sri Lankan astrological services including birth chart analysis, compatibility readings, timing calculations, and personalized consultations. All services are provided for entertainment and guidance purposes.

Our services include:

Complete horoscope and birth chart analysis
Horoscope Compatibilityand relationship guidance
Auspicious timing calculations (Muhurtha)
Monthly predictions and life guidance

User Responsibilities

As a user of our services, you agree to:

1Provide accurate birth information including correct date, time, and place of birth
2Use our services for personal guidance and entertainment purposes only
3Not share your personalized reports with others without permission
4Respect our astrologers and maintain appropriate communication

Payment Terms

Accepted Payment Methods:

Bank deposit to our designated account
Credit/Debit card payments through secure gateway
Mobile payment platforms (subject to availability)

Payment Policy:

Payment must be completed before report delivery. All prices are in Sri Lankan Rupees (LKR) and include applicable taxes. Payment confirmation is required for order processing.

Refund Policy

Due to the personalized nature of astrological services, refunds are generally not provided once a reading has been delivered. However, we may consider refunds in specific circumstances:

Refund Eligibility

✓ You may be eligible for a refund if:

Technical issues prevent report delivery within 48 hours of payment confirmation
Significant calculation errors in your birth chart due to our mistake (not incorrect birth information)
Service delivered does not match the description provided at time of purchase
Duplicate payment made for the same service due to technical error

✗ Refunds are NOT available for:

Reports already delivered and accessed by the customer
Dissatisfaction with astrological predictions or interpretations
Incorrect birth information provided by the customer
Change of mind after report delivery has begun

How to Request a Refund

Contact Us: Email us at [email protected] or WhatsApp +94 77854 0633 within 3-7 days of service delivery

Provide Details: Include your order number, payment details, and specific reason for the refund request

Review Process: Our team will review your request and respond within 3-7 working days

Refund Processing: If approved, refunds will be processed within 5-7 business days to your original payment method

Important Notes

All refund requests are subject to review and approval by our management team
Partial refunds may be offered in certain circumstances at our discretion
Bank charges or payment gateway fees may be deducted from refund amounts
Refunds will be processed to the same payment method used for the original purchase

Limitations and Disclaimers

Astrological services are provided for guidance and entertainment purposes. We do not guarantee specific outcomes or life events. Users should not make major life decisions based solely on astrological advice.

Our services are not a substitute for professional medical, legal, or financial advice. We recommend consulting appropriate professionals for serious matters affecting your health, legal status, or finances.

Contact Information

For questions about these terms or our services, please contact us:

Email:[email protected]

Phone:+94 77854 0633

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